Service Delivery
Leads support operations with clear processes, faster escalation handling, and better alignment between incidents and business priorities.
Interactive CV
Head of IT Support with infrastructure depth and delivery focus.
IT leader with 19+ years of experience across enterprise infrastructure, security, service delivery, disaster recovery, and technical team leadership. Strong track record of stabilizing environments, modernizing operations, and using automation and practical AI to improve business outcomes.
19+ years in IT
Infrastructure & Operations
Security & DR
Automation & AI Enablement
What stands out
Built for modern IT leadership roles.
Infrastructure
Hands-on depth across Microsoft platforms, virtualization, backups, monitoring, networking, and hybrid environments.
Security & Continuity
Practical approach to disaster recovery, risk reduction, access control, patching, endpoint visibility, and infrastructure resilience.
Modernization
Drives platform rollouts, branch enablement, documentation, automation, and approachable AI adoption inside the business.
Experience
Career timeline
A progression from systems support into senior infrastructure and IT leadership, with deep ownership of uptime, security, and rollout execution.
Leads the IT support function, people management, vendors, budgets, documentation, DR readiness, asset management, project rollout planning, and ongoing infrastructure and security reviews.
- Led major network changes to improve branch stability.
- Managed company-wide Fortinet SD-WAN cutover.
- Established DR data centre and strengthened recovery readiness.
- Implemented Endpoint Central, Zabbix, asset management, and documentation systems.
- Delivered infrastructure for three new branches and a training academy.
- Supported VoIP cutover, ERP database UAT, and practical AI adoption.
Designed, implemented, optimized, and supported infrastructure solutions across on-premise and cloud environments with a strong emphasis on governance, operational security, and service reliability.
Managed national infrastructure covering Windows servers, Microsoft 365, Active Directory, Exchange, security controls, backups, DR testing, vendor coordination, and escalated support.
Owned regional server infrastructure, Exchange, SharePoint, WSUS, backups, hardware and software upgrades, supplier coordination, helpdesk support, and user training.
Early experience across desktop support, hardware repair, customer support, SQL reporting, team supervision, and front-line operations.
Capabilities
Core competencies
IT operations leadership
Infrastructure administration
Service delivery
Incident management
Network stability
Disaster recovery
Vendor management
IT governance
Endpoint management
Project delivery
Change management
Automation
AI enablement
Technical stack
Platforms and tools
Infrastructure & Cloud
Windows Server, Active Directory, Entra ID, Exchange, Microsoft 365, Azure, Hyper-V, Proxmox VE, SharePoint, IIS, SCCM, WSUS, Veeam, Synology
Networking & Security
DNS, DHCP, Fortinet, SD-WAN, endpoint security, backup management, disaster recovery, vulnerability remediation, access control
Monitoring & Management
Endpoint Central, AD Audit, AD Manager, ServiceDesk Plus, Zabbix, NinjaRMM, Mimecast, Darktrace, Power BI, Syspro
Automation & Web
PowerShell, Power Automate Desktop, n8n, AI RAG, Linux, Google Workspace, WorkFusion IA Cloud, Joomla, MySQL, PHP, web development
Education
Qualifications and ongoing learning
BCom in Information and Technology Management
Mancosa | 2023 - 2025
Project Management (NQF Level 4)
KLM Empowered | 2017 - 2018
Business Management Diploma
Varsity College | 2009
MCSE 2003
IT Intellect | 2006 - 2007
Certifications
Selected certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- CCNA
- CCNP
- VMware vSphere 6.5
- ITIL Foundation
- MCSA 2012
- MCSA 2016
- MCSE
- MS-900
- AZ-900
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